Shipping Policy

Order Processing

Orders are processed Monday through Friday, excluding major holidays. Most orders leave our facility within 2 to 3 business days. You will receive a shipping confirmation email with tracking as soon as your order is handed to the carrier.

During new product launches, promotions, and the holiday season, processing can take an extra day or two. If we expect a delay we will say so on the site before you order.

Shipping Rates

Free shipping is included on all 12-pack and 24-pack subscription orders, and orders over $50.

On every other order, shipping is calculated at checkout based on your delivery address and the size of your order. You will see the exact cost before you pay.

Carrier and Delivery Time

We ship with USPS. Standard delivery typically takes 2 to 7 business days after your order ships, depending on how far you are from New Jersey.

Delivery estimates are provided by the carrier and are not guaranteed. Weather, carrier volume, and holidays can all add time. Once a package is with the carrier, the timeline is in their hands.

Where We Ship

We ship within the contiguous United States. We do not currently ship to Alaska, Hawaii, US territories, or internationally.

Subscription Orders

Subscription orders follow the same processing and delivery timelines as one-time orders. Your renewal is charged on the schedule you selected and ships on the next available processing day.

You can change your delivery frequency, skip a shipment, swap your pack size, update your address, or cancel at any time from your account. Changes need to be made before your next order is processed to apply to that order.

Order Tracking

Every order gets a shipping confirmation email with a tracking number. Tracking can take up to 24 hours to show movement after you receive the email. That is normal and does not mean anything is wrong.

Wrong or Incomplete Addresses

Please double check your shipping address at checkout. We are not able to reroute a package once it is with the carrier.

If a package is returned to us because of an incorrect or incomplete address, we will contact you and reship it once you cover the reshipment cost. If you would rather not reship, we will refund the product cost and keep the original shipping charge.

Damaged, Lost, or Missing Packages

Cans occasionally take a hard trip. If your order arrives damaged, or tracking says delivered and it is not there, contact us at hello@drinkample.com and we will make it right. 

Holiday and Weather Delays

Around major holidays and during severe weather, carrier networks slow down and some delivery guarantees are suspended. During those periods, delivery may take longer than the estimates above.

Questions

Email hello@drinkample.com and we will help. We reply within 1 to 2 business days.