Refund Policy

We want you to enjoy every can. If something is not right, tell us and we will fix it.

Why We Do Not Accept Returns

Because we sell a food and beverage product, we cannot accept returned product back into inventory or resell it. That is a food safety requirement. So we do not ask you to ship anything back. If there is a problem with your order, we resolve it with a replacement or a refund.

Damaged, Defective, or Wrong Items

Please look over your order when it arrives. If anything is damaged, defective, leaking, or not what you ordered, email us at hello@drinkample.com within 30 days of delivery.

Include your order number and a photo of the problem. The photo lets us sort it out on the first email instead of the third, and it helps us catch issues on our end.

We will send a replacement or issue a full refund for the affected items, whichever you prefer. You do not need to return anything.

Lost or Stolen Packages

If tracking shows your package is lost in transit, contact us and we will send a replacement at no cost to you.

If tracking shows delivered but the package is not there, check with your household and neighbors and look around the delivery area first, since carriers occasionally mark packages early or leave them out of sight. If it still has not turned up after 48 hours, contact us and we will work with you on a resolution.

Order Changes and Cancellations

We move fast on order processing, so the window to change or cancel a one-time order is short. Email hello@drinkample.com as soon as possible with your order number. If your order has not been handed to the carrier, we will take care of it. If it has already shipped, it follows the policy above.

Subscription Orders

You are in control of your subscription. From your account you can skip a shipment, change your delivery frequency, swap your pack size, update your payment or address, pause, or cancel. There is no fee and no phone call required.

Changes and cancellations must be made before your next order is processed to apply to that order. We send a reminder email before every renewal so nothing catches you off guard.

If a subscription order has already been charged but has not shipped yet, contact us and we will cancel it and refund you in full. Once it has shipped, it follows the standard policy above.

Change of Mind

Because we cannot resell food that has left our facility, we are not able to refund an unopened order simply because you changed your mind. If you are unsure whether Ample is for you, start with a 6-pack.

How Refunds Are Issued

Approved refunds go back to your original payment method. Once we issue the refund, expect it to appear on your statement within 5 to 10 business days, depending on your bank or card issuer. That timing is on their end, not ours.

Original shipping charges are refunded when the problem was ours. They are not refunded on a change of mind.

Discounts on Refunded Orders

A one-time discount code used on a refunded order cannot be reissued.

Sale and Promotional Items

Sale and promotional items are covered by this policy in full. There are no exclusions.

Retail Purchases

This policy covers orders placed on drinkample.com. If you bought Ample at a grocery store or another retailer, please take it up with them first, since their return policy applies. If they cannot help, email us and we will do what we can.

Contact

Questions about an order or this policy: hello@drinkample.com. We reply within 1 to 2 business days.